[PRE-ORDER] IRENE & SEULGI (Red Velvet) Japan 1st Mini Album - [CHEETAH] (Standard Edition)

PRE-ORDER FULFILLMENT PROCESS

Japan Release → International Shipment → EVE PINK Warehouse Receiving & Inspection → Order-Number Fulfillment → Your Order Ships

The Japan release date is not a guaranteed EVE PINK shipping or pickup date. Once inventory arrives at EVE PINK, our warehouse team begins receiving, inspection, and order processing as quickly as possible.

JAPAN RELEASE DATE & INVENTORY ARRIVAL

Japan Release inventory typically takes approximately 1–2 weeks after the official Japanese release date to arrive at EVE PINK.

This is an estimated timeframe and is not guaranteed. Depending on the manufacturer, distributor, international carrier, customs processing, shipment schedule, or other circumstances outside of EVE PINK’s control, inventory may arrive earlier or later.

The official Japanese release date does not represent the date that customer orders will be shipped or available for pickup.

ORDER FULFILLMENT

As soon as inventory is received, our warehouse team begins:

• Receiving, counting, and organizing the shipment
• Inspecting products for accuracy and visible damage
• Preparing inventory for individual order fulfillment
• Processing orders by order number, with earlier pre-orders processed first
• Packing and verifying each order before shipment

Orders placed closer to the release date may require additional processing time because earlier pre-orders are already ahead in the fulfillment queue.

Once your order ships, you will receive a shipping confirmation email with tracking information.

HIGH-VOLUME RELEASES

For high-volume releases, fulfillment may take approximately 7–9 business days after inventory arrives at EVE PINK and warehouse processing begins.

This is an estimated timeframe and is not guaranteed. Major releases may involve hundreds or thousands of individual orders, and fulfillment may take longer depending on inventory arrival, shipment size, order volume, receiving and inspection requirements, or other operational circumstances.

Our warehouse team processes each order as quickly and accurately as possible while maintaining order-number priority.

PRE-ORDER + IN-STOCK ITEMS

If your order contains both pre-order and in-stock items, we will hold the entire order until all items are available and ready for fulfillment.

If you need an in-stock item sooner, please place a separate order.

PRE-ORDER CANCELLATION

ALL PRE-ORDER SALES ARE FINAL.

Pre-orders cannot be canceled due to a change of mind, release delays, international shipping or customs delays, inventory arrival delays, changes in estimated arrival or fulfillment timelines, or processing times, except where otherwise required by applicable law or EVE PINK policy.

UNBOXING VIDEO REQUIRED

An unboxing video is required when submitting a claim for damaged, defective, incorrect, or missing merchandise or inclusions.

Please record one clear, continuous, unedited video starting before the shipping package is opened and continuing through the complete unboxing. The video must clearly show the shipping package and label, product, all contents, and the reported issue.

SUBMIT WITHIN 7 DAYS

Claims must be submitted within 7 days of confirmed delivery.

Please contact customerservice@shopevepink.com with your order number, a description of the issue, the required unboxing video, and supporting photos.

Please retain all original packaging, shipping materials, labels, products, and contents until your claim has been reviewed.

CLAIM REVIEW

Claims without sufficient documentation, including the required unboxing video when applicable, may not be eligible for review or resolution.

Providing an unboxing video does not automatically guarantee a replacement, exchange, refund, or other resolution.

Claims involving significant damage, manufacturing defects, missing contents, or incorrect items will be reviewed according to EVE PINK's applicable policies and the circumstances of the claim.

PRODUCT & PACKAGING CONDITION

Minor dents, corner wear, scratches, surface marks, creases, slight bends, printing imperfections, discoloration, or similar cosmetic imperfections may occur during manufacturing, packaging, transportation, or handling.

Outboxes, outer sleeves, and similar exterior packaging are designed primarily to protect the product and contents inside. Cosmetic damage to exterior packaging, including dents, corner wear, creases, scratches, or other surface damage that may occur during manufacturing, packaging, transportation, or handling is generally not considered a product defect eligible for exchange or replacement, provided the product and contents inside remain unaffected.

Printed materials and collectible inclusions, including photocards, may also have minor manufacturing imperfections.

Minor cosmetic imperfections that do not materially affect the contents, functionality, or overall condition of the product are generally not considered defects eligible for exchange or replacement.

PICKUP PROCESSING TIME

Please allow 2–3 business days for your in-store pickup order to be processed and prepared at your selected EVE PINK location.

Orders placed on weekends or holidays may begin processing the following business day. Processing times are estimates and may vary during high-volume releases, holidays, special events, or other peak periods.

WAIT FOR YOUR READY FOR PICKUP EMAIL

Once your order is ready, you will receive a Ready for Pickup email confirming that your order is available at your selected location.

Please wait until you receive this email before visiting the store. An order confirmation does not mean that your order is ready for pickup.

STORE HOURS

BELLAIRE
Mon–Thu · 11 AM–7 PM
Fri–Sun · 11 AM–8 PM

KATY
Sun–Fri · 11 AM–8 PM
Sat · 11 AM–9 PM

Store hours may vary on holidays, special event days, or due to temporary schedule changes.

WHEN PICKING UP

Please bring a valid photo ID or be prepared to verify your order information, such as your order number, name on the order, or billing address.

We recommend picking up your order within 2 weeks of receiving your Ready for Pickup email due to limited storage space.

PRE-ORDER + IN-STOCK ITEMS

If your order includes both pre-order and in-stock items, we'll hold the entire order until all items are available and ready for pickup at your selected location.

If you need an in-stock item sooner, please place a separate order.