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Pre-Order & Shipping Details — U.S. VER.

PRE-ORDER FULFILLMENT PROCESS

Inventory Arrival → Warehouse Receiving & Inspection → Order-Number Fulfillment → Your Order Ships

Inventory arrival timing may vary by release. U.S. Version inventory typically arrives before or around the official U.S. release date; however, it may also arrive on or after the release date depending on the manufacturer, distributor, carrier, shipment schedule, or other circumstances outside EVE PINK's control.

The U.S. release date is not a guaranteed EVE PINK shipping date. Once inventory is received, our team begins receiving, inspection, and order processing as quickly as possible, with earlier pre-orders processed first.

INVENTORY ARRIVAL & PROCESSING

Inventory arrival dates are not guaranteed. Although U.S. Version inventory often arrives before or around the official U.S. release date, delays may occur, and inventory may arrive later than originally anticipated, including on or after the official release date.

As soon as inventory is received, our warehouse team begins:

  • Receiving, counting, and organizing the shipment
  • Inspecting products for accuracy and visible damage
  • Preparing applicable exclusive benefits
  • Processing customer orders by order number, with earlier pre-orders processed first

When inventory arrives before the release date, we may begin receiving, inspection, and order preparation in advance. However, early inventory arrival does not guarantee that every order will be processed or shipped on the release date.

ORDER-NUMBER FULFILLMENT

Pre-orders are processed by order number, with earlier orders processed first.

Orders placed earlier will be ahead in the fulfillment queue. Orders placed closer to the release date may take additional processing time because we're already processing a high volume of earlier pre-orders.

Once your order ships, you will receive a shipping confirmation email with tracking information.

HIGH-VOLUME RELEASES

For high-volume releases, our goal is to complete fulfillment within approximately 7–9 business days after inventory has been received and processed.

This is an estimated processing timeframe and is not guaranteed. Major releases may involve hundreds or thousands of individual orders, and processing may take longer depending on total order volume, shipment size, inventory arrival, receiving and inspection requirements, or other operational circumstances.

We appreciate your patience while our warehouse team works through orders as quickly and accurately as possible.

WHY PRE-ORDER FULFILLMENT TAKES TIME

U.S. Version pre-orders may arrive in large bulk shipments. Before individual customer orders can be completed:

  • Inventory must be received, counted, and organized.
  • Products are inspected for accuracy and visible shipping or manufacturing issues.
  • Applicable exclusive benefits must be prepared and matched with the correct products.
  • Orders are processed individually by order number, with earlier pre-orders processed first.
  • Each order must be packed and verified before shipment.

These steps help reduce fulfillment errors and ensure that each order is processed as accurately and carefully as possible.

HELLO82 U.S. EXCLUSIVE BENEFITS

hello82 U.S. exclusive benefits are included only when specifically stated in the product title or product details.

The exact exclusive benefit may vary by product, version, or release. Please review the INCLUSIONS section on the applicable product page for the exact benefit included with your selected option.

Exclusive benefits are subject to availability and may be changed, limited, or otherwise affected by the manufacturer or distributor.

PRE-ORDER + IN-STOCK ITEMS

If your order contains both pre-order and in-stock items, we will hold the entire order until all items are available and ready for fulfillment.

If you need an in-stock item sooner, please place a separate order.

PRE-ORDER CANCELLATION

ALL PRE-ORDER SALES ARE FINAL.

Pre-orders cannot be canceled due to a change of mind, release delays, shipment or inventory arrival delays, changes in estimated arrival or fulfillment timelines, or processing times, except where otherwise required by applicable law or EVE PINK policy.