ENHYPEN (엔하이픈) ENCHIN OFFICIAL MD - [MINI PHOTO HOLDER]

ORDER PROCESSING

Most in-stock orders are processed within 1–4 business days, in the order they are received.

Orders placed after 12 PM on Friday or anytime on Saturday or Sunday will begin processing on the next business day. Business days do not include weekends or holidays.

Processing times are estimates and may be extended during high-volume releases, promotional events, holidays, or other unexpected circumstances. We will always do our best to process and prepare your order as quickly as possible.

ORDER CHANGES

If you need to request a change to your shipping address, item, quantity, or other order information, please contact us as soon as possible and within 24 hours of placing your order.

Please note that submitting a change request within 24 hours does not guarantee that the change can be made. Once fulfillment or shipment processing has begun, we may no longer be able to modify your order.

SHIPPING & TRACKING

Once your order has been processed for shipment, you will receive a shipping confirmation email with tracking information.

Tracking information may take approximately 24–48 hours after the shipping label is created to begin showing carrier updates. Please note that the creation of a shipping label does not necessarily mean that the carrier has already received or scanned the package.

EVE PINK currently ships U.S. orders using USPS and UPS, including orders shipped to Alaska, Hawaii, and Puerto Rico.

Carrier delivery times are estimates and may be affected by weather, holidays, carrier volume, service disruptions, or other circumstances outside of EVE PINK's control.

ORDERS WITH PRE-ORDER ITEMS

If your order contains both in-stock and pre-order items, the entire order will be held until all items are available and ready for fulfillment.

If you need an in-stock item sooner, please place a separate order.

UNFOLDED POSTERS

Unfolded posters may be shipped separately in a protective poster tube.

Because the poster and the remaining items in your order may ship separately, packages from the same order may arrive on different dates. Please refer to the tracking information provided for each shipment.

UNBOXING VIDEO REQUIRED

An unboxing video is required when submitting a claim for damaged, defective, incorrect, or missing merchandise or inclusions.

Please record one clear, continuous, unedited video starting before the shipping package is opened and continuing through the complete unboxing. The video must clearly show the shipping package and label, product, all contents, and the reported issue.

SUBMIT WITHIN 7 DAYS

Claims must be submitted within 7 days of confirmed delivery.

Please contact customerservice@shopevepink.com with your order number, a description of the issue, the required unboxing video, and supporting photos.

Please retain all original packaging, shipping materials, labels, products, and contents until your claim has been reviewed.

CLAIM REVIEW

Claims without sufficient documentation, including the required unboxing video when applicable, may not be eligible for review or resolution.

Providing an unboxing video does not automatically guarantee a replacement, exchange, refund, or other resolution.

Claims involving significant damage, manufacturing defects, missing contents, or incorrect items will be reviewed according to EVE PINK's applicable policies and the circumstances of the claim.

PRODUCT & PACKAGING CONDITION

Minor dents, corner wear, scratches, surface marks, creases, slight bends, printing imperfections, discoloration, or similar cosmetic imperfections may occur during manufacturing, packaging, transportation, or handling.

Outboxes, outer sleeves, and similar exterior packaging are designed primarily to protect the product and contents inside. Cosmetic damage to exterior packaging, including dents, corner wear, creases, scratches, or other surface damage that may occur during manufacturing, packaging, transportation, or handling is generally not considered a product defect eligible for exchange or replacement, provided the product and contents inside remain unaffected.

Printed materials and collectible inclusions, including photocards, may also have minor manufacturing imperfections.

Minor cosmetic imperfections that do not materially affect the contents, functionality, or overall condition of the product are generally not considered defects eligible for exchange or replacement.

PICKUP PROCESSING TIME

Please allow 2–3 business days for your in-store pickup order to be processed and prepared at your selected EVE PINK location.

Orders placed on weekends or holidays may begin processing the following business day. Processing times are estimates and may vary during high-volume releases, holidays, special events, or other peak periods.

WAIT FOR YOUR READY FOR PICKUP EMAIL

Once your order is ready, you will receive a Ready for Pickup email confirming that your order is available at your selected location.

Please wait until you receive this email before visiting the store. An order confirmation does not mean that your order is ready for pickup.

STORE HOURS

BELLAIRE
Mon–Thu · 11 AM–7 PM
Fri–Sun · 11 AM–8 PM

KATY
Sun–Fri · 11 AM–8 PM
Sat · 11 AM–9 PM

Store hours may vary on holidays, special event days, or due to temporary schedule changes.

WHEN PICKING UP

Please bring a valid photo ID or be prepared to verify your order information, such as your order number, name on the order, or billing address.

We recommend picking up your order within 2 weeks of receiving your Ready for Pickup email due to limited storage space.

PRE-ORDER + IN-STOCK ITEMS

If your order includes both pre-order and in-stock items, we'll hold the entire order until all items are available and ready for pickup at your selected location.

If you need an in-stock item sooner, please place a separate order.