[PRE-ORDER] (U.S. VER.) LE SSERAFIM (르세라핌) 2nd Single Album - [MADE MY NIGHT] (CHEMICAL NIGHT Ver. + hello82 EXCLUSIVE)

PRE-ORDER FULFILLMENT PROCESS

Inventory Arrival → Warehouse Receiving & Inspection → Order-Number Fulfillment → Your Order Ships

Inventory arrival timing may vary by release. U.S. Version inventory typically arrives before or around the official U.S. release date; however, it may also arrive on or after the release date depending on the manufacturer, distributor, carrier, shipment schedule, or other circumstances outside EVE PINK's control.

The U.S. release date is not a guaranteed EVE PINK shipping date. Once inventory is received, our team begins receiving, inspection, and order processing as quickly as possible, with earlier pre-orders processed first.

INVENTORY ARRIVAL & PROCESSING

Inventory arrival dates are not guaranteed. Although U.S. Version inventory often arrives before or around the official U.S. release date, delays may occur, and inventory may arrive later than originally anticipated, including on or after the official release date.

As soon as inventory is received, our warehouse team begins:

• Receiving, counting, and organizing the shipment
• Inspecting products for accuracy and visible damage
• Preparing applicable exclusive benefits
• Processing customer orders by order number, with earlier pre-orders processed first

When inventory arrives before the release date, we may begin receiving, inspection, and order preparation in advance. However, early inventory arrival does not guarantee that every order will be processed or shipped on the release date.

ORDER-NUMBER FULFILLMENT

Pre-orders are processed by order number, with earlier orders processed first.

Orders placed earlier will be ahead in the fulfillment queue. Orders placed closer to the release date may take additional processing time because we're already processing a high volume of earlier pre-orders.

Once your order ships, you will receive a shipping confirmation email with tracking information.

HIGH-VOLUME RELEASES

For high-volume releases, our goal is to complete fulfillment within approximately 7–9 business days after inventory has been received and processed.

This is an estimated processing timeframe and is not guaranteed. Major releases may involve hundreds or thousands of individual orders, and processing may take longer depending on total order volume, shipment size, inventory arrival, receiving and inspection requirements, or other operational circumstances.

We appreciate your patience while our warehouse team works through orders as quickly and accurately as possible.

WHY PRE-ORDER FULFILLMENT TAKES TIME

U.S. Version pre-orders may arrive in large bulk shipments. Before individual customer orders can be completed:

• Inventory must be received, counted, and organized.
• Products are inspected for accuracy and visible shipping or manufacturing issues.
• Applicable exclusive benefits must be prepared and matched with the correct products.
• Orders are processed individually by order number, with earlier pre-orders processed first.
• Each order must be packed and verified before shipment.

These steps help reduce fulfillment errors and ensure that each order is processed as accurately and carefully as possible.

HELLO82 U.S. EXCLUSIVE BENEFITS

hello82 U.S. exclusive benefits are included only when specifically stated in the product title or product details.

The exact exclusive benefit may vary by product, version, or release. Please review the INCLUSIONS section on the applicable product page for the exact benefit included with your selected option.

Exclusive benefits are subject to availability and may be changed, limited, or otherwise affected by the manufacturer or distributor.

PRE-ORDER + IN-STOCK ITEMS

If your order contains both pre-order and in-stock items, we will hold the entire order until all items are available and ready for fulfillment.

If you need an in-stock item sooner, please place a separate order.

PRE-ORDER CANCELLATION

ALL PRE-ORDER SALES ARE FINAL.

Pre-orders cannot be canceled due to a change of mind, release delays, shipment or inventory arrival delays, changes in estimated arrival or fulfillment timelines, or processing times, except where otherwise required by applicable law or EVE PINK policy.

UNBOXING VIDEO REQUIRED

An unboxing video is required when submitting a claim for damaged, defective, incorrect, or missing merchandise or inclusions.

Please record one clear, continuous, unedited video starting before the shipping package is opened and continuing through the complete unboxing. The video must clearly show the shipping package and label, product, all contents, and the reported issue.

SUBMIT WITHIN 7 DAYS

Claims must be submitted within 7 days of confirmed delivery.

Please contact customerservice@shopevepink.com with your order number, a description of the issue, the required unboxing video, and supporting photos.

Please retain all original packaging, shipping materials, labels, products, and contents until your claim has been reviewed.

CLAIM REVIEW

Claims without sufficient documentation, including the required unboxing video when applicable, may not be eligible for review or resolution.

Providing an unboxing video does not automatically guarantee a replacement, exchange, refund, or other resolution.

Claims involving significant damage, manufacturing defects, missing contents, or incorrect items will be reviewed according to EVE PINK's applicable policies and the circumstances of the claim.

PRODUCT & PACKAGING CONDITION

Minor dents, corner wear, scratches, surface marks, creases, slight bends, printing imperfections, discoloration, or similar cosmetic imperfections may occur during manufacturing, packaging, transportation, or handling.

Outboxes, outer sleeves, and similar exterior packaging are designed primarily to protect the product and contents inside. Cosmetic damage to exterior packaging, including dents, corner wear, creases, scratches, or other surface damage that may occur during manufacturing, packaging, transportation, or handling is generally not considered a product defect eligible for exchange or replacement, provided the product and contents inside remain unaffected.

Printed materials and collectible inclusions, including photocards, may also have minor manufacturing imperfections.

Minor cosmetic imperfections that do not materially affect the contents, functionality, or overall condition of the product are generally not considered defects eligible for exchange or replacement.

PICKUP PROCESSING TIME

Please allow 2–3 business days for your in-store pickup order to be processed and prepared at your selected EVE PINK location.

Orders placed on weekends or holidays may begin processing the following business day. Processing times are estimates and may vary during high-volume releases, holidays, special events, or other peak periods.

WAIT FOR YOUR READY FOR PICKUP EMAIL

Once your order is ready, you will receive a Ready for Pickup email confirming that your order is available at your selected location.

Please wait until you receive this email before visiting the store. An order confirmation does not mean that your order is ready for pickup.

STORE HOURS

BELLAIRE
Mon–Thu · 11 AM–7 PM
Fri–Sun · 11 AM–8 PM

KATY
Sun–Fri · 11 AM–8 PM
Sat · 11 AM–9 PM

Store hours may vary on holidays, special event days, or due to temporary schedule changes.

WHEN PICKING UP

Please bring a valid photo ID or be prepared to verify your order information, such as your order number, name on the order, or billing address.

We recommend picking up your order within 2 weeks of receiving your Ready for Pickup email due to limited storage space.

PRE-ORDER + IN-STOCK ITEMS

If your order includes both pre-order and in-stock items, we'll hold the entire order until all items are available and ready for pickup at your selected location.

If you need an in-stock item sooner, please place a separate order.