[PRE-ORDER] ONEW (온유) - 2027 SEASON’S GREETINGS [JJINGGU LAB]

PRE-ORDER PROCESS

Korean Release → Supplier Preparation → Ships from Korea → Arrives at EVE PINK → Warehouse Receiving & Inspection → Your Order Ships

Please note that the Korean release date is not the date your order ships from EVE PINK. After the official release, our supplier must first prepare and dispatch the inventory to us. Supplier preparation times may vary by product and release.

KOREA → EVE PINK

Once our supplier dispatches the shipment from Korea, international transit to our U.S. warehouse typically takes approximately 3–5 business days.

Please note that the time between the Korean release date and supplier dispatch may vary. Certain products, including merchandise or special releases, may require additional preparation time before shipment from Korea.

International transit, customs clearance, carrier delays, or other circumstances may also affect the estimated arrival timeline.

ORDER FULFILLMENT

• Inventory must first be received, inspected, and processed at EVE PINK before fulfillment begins.
• We fulfill orders by order number, processing earlier pre-orders first.
• For high-volume releases, fulfillment may take approximately 7–9 business days after inventory is received and processed.
• Once your order ships, you will receive a shipping confirmation email with tracking information.

All processing and fulfillment timelines are estimates and are not guaranteed.

PRE-ORDER BENEFITS

Pre-order benefits are included only when specifically stated in the product title or product details and are subject to availability.

When applicable, exclusive or additional benefits, such as photocards, may arrive separately from the main product. If an applicable benefit is delayed, we may hold your order until we receive it.

PRE-ORDER + IN-STOCK ITEMS

If your order contains both pre-order and in-stock items, the entire order will ship together once all items in the order are available.

If you need an in-stock item sooner, please place a separate order.

PRE-ORDER CANCELLATION

ALL PRE-ORDER SALES ARE FINAL.

Pre-orders cannot be canceled due to a change of mind, release delays, supplier delays, changes in estimated arrival or fulfillment timelines, or other timing-related circumstances, except where otherwise required by applicable law or EVE PINK policy.

UNBOXING VIDEO REQUIRED

An unboxing video is required when submitting a claim for damaged, defective, incorrect, or missing merchandise or inclusions.

Please record one clear, continuous, unedited video starting before the shipping package is opened and continuing through the complete unboxing. The video must clearly show the shipping package and label, product, all contents, and the reported issue.

SUBMIT WITHIN 7 DAYS

Claims must be submitted within 7 days of confirmed delivery.

Please contact customerservice@shopevepink.com with your order number, a description of the issue, the required unboxing video, and supporting photos.

Please retain all original packaging, shipping materials, labels, products, and contents until your claim has been reviewed.

CLAIM REVIEW

Claims without sufficient documentation, including the required unboxing video when applicable, may not be eligible for review or resolution.

Providing an unboxing video does not automatically guarantee a replacement, exchange, refund, or other resolution.

Claims involving significant damage, manufacturing defects, missing contents, or incorrect items will be reviewed according to EVE PINK's applicable policies and the circumstances of the claim.

PRODUCT & PACKAGING CONDITION

Minor dents, corner wear, scratches, surface marks, creases, slight bends, printing imperfections, discoloration, or similar cosmetic imperfections may occur during manufacturing, packaging, transportation, or handling.

Outboxes, outer sleeves, and similar exterior packaging are designed primarily to protect the product and contents inside. Cosmetic damage to exterior packaging, including dents, corner wear, creases, scratches, or other surface damage that may occur during manufacturing, packaging, transportation, or handling is generally not considered a product defect eligible for exchange or replacement, provided the product and contents inside remain unaffected.

Printed materials and collectible inclusions, including photocards, may also have minor manufacturing imperfections.

Minor cosmetic imperfections that do not materially affect the contents, functionality, or overall condition of the product are generally not considered defects eligible for exchange or replacement.

PICKUP PROCESSING TIME

Please allow 2–3 business days for your in-store pickup order to be processed and prepared at your selected EVE PINK location.

Orders placed on weekends or holidays may begin processing the following business day. Processing times are estimates and may vary during high-volume releases, holidays, special events, or other peak periods.

WAIT FOR YOUR READY FOR PICKUP EMAIL

Once your order is ready, you will receive a Ready for Pickup email confirming that your order is available at your selected location.

Please wait until you receive this email before visiting the store. An order confirmation does not mean that your order is ready for pickup.

STORE HOURS

BELLAIRE
Mon–Thu · 11 AM–7 PM
Fri–Sun · 11 AM–8 PM

KATY
Sun–Fri · 11 AM–8 PM
Sat · 11 AM–9 PM

Store hours may vary on holidays, special event days, or due to temporary schedule changes.

WHEN PICKING UP

Please bring a valid photo ID or be prepared to verify your order information, such as your order number, name on the order, or billing address.

We recommend picking up your order within 2 weeks of receiving your Ready for Pickup email due to limited storage space.

PRE-ORDER + IN-STOCK ITEMS

If your order includes both pre-order and in-stock items, we'll hold the entire order until all items are available and ready for pickup at your selected location.

If you need an in-stock item sooner, please place a separate order.