The expected release date is 09.15.21 and it usually takes us 3-5 business days or in certain cases, it may take up to a week to receive the shipment. However, due to high-demand and large volume of pre-orders for the ATEEZ pre-order, it may take up to 1-3 weeks after the release date for us to fulfilled the pre-orders we received. Please note that this is not a guaranteed time frame as we may able to fulfill earlier or later than expected. Once we receive it, our shipping team will begin fulfillment processing on a first-order, first-serve basis.
Depending on the volume of pre-orders, fulfillment processing could take longer than expected.
Please order with consideration. ALL PRE-ORDER SALES ARE FINAL - NO RETURN / NO CANCELLATION.
IMPORTANT: If you order any pre-orders with in-stock albums, it will be held until all albums are ready to be shipped or picked up at a specific location you choose.
PRODUCT DETAILS (EACH ALBUM INCLUDES) :
- Photo Booklet
- Postcard Set
- Photocard (Random 1 out of 16)
FIRST-PRESS / PRE-ORDER ONLY:
- Poster (Folded or Unfolded)
- Photocard (Random 1 out of 8)
- Polaroid (NOT guaranteed for all first press/preorder, randomly included like a lottery)
EVE PINK SPECIAL EXCLUSIVE GIFT:
- 3 Photocards (Random 3 out of 8)
POSTER: You MUST select the “FOLDED or UNFOLDED” option BEFORE adding the item to your cart.
BEFORE YOU CHOOSE EITHER FOLDED/UNFOLDED, PLEASE CHECK THE DETAILS AT THE END OF THE PRODUCT DESCRIPTION OR ON THE FAQ PAGE UNDER THE [FOLDED VS. UNFOLDED POSTER] TAB. PLEASE READ BEFORE YOU MAKE A PURCHASE.
- If you choose UNFOLDED then it will be SHIPPED SEPARATELY!
- If you choose FOLDED then it will be shipped together with the album.
If you purchase the album with an UNFOLDED poster, please keep in mind that the poster is shipped separately in a tube and it may not be delivered at the same time as your album. If you receive one item but not the other, please allow for 3-5 business days for all items to arrive. If you do not receive it by then, please email us at firstname.lastname@example.org.
*** Outbox/case/cover is made for protecting the product underneath. Small scratches, flaws, discoloration, cutout etc. on the outer box/case/cover may occur during packaging/delivery and cannot be the reason for return or exchange.
For in-store pickups, please refer to the in-store pickup policy tab for further information. Prices may vary in-store.