[PRE-ORDER] STRAY KIDS SKZOO X SANRIO CHARACTERS - [SCENT PLUSH]

PRE-ORDER PROCESS

Official Release → Manufacturer / Supplier Preparation → Ships to EVE PINK → Arrives at EVE PINK → Warehouse Receiving & Inspection → Order Fulfillment → Your Order Ships

The official release date is not the EVE PINK shipping date. Merchandise pre-orders often require additional manufacturer and supplier preparation after the official release before inventory is shipped to EVE PINK.

MANUFACTURER & SUPPLIER PREPARATION

Merchandise release and shipment schedules may differ significantly from standard album releases.

After the official release date, merchandise may require additional production, packaging, allocation, or supplier preparation before the manufacturer or supplier ships the inventory to EVE PINK.

Depending on the product, it may take approximately 2–4 weeks after the official release date for EVE PINK to receive the inventory. In some cases, inventory may arrive sooner or may take longer than 2–4 weeks.

Manufacturer and supplier schedules are outside of EVE PINK's control and may change or experience additional delays with little or no advance notice.

ESTIMATED DATES & DELAYS

All merchandise release, preparation, shipment, arrival, and fulfillment timelines are estimates and are not guaranteed.

The estimated release date does not guarantee when EVE PINK will receive the inventory. Delays may occur due to manufacturer or supplier schedules, production, international transit, customs clearance, carriers, or other circumstances outside of EVE PINK's control.

Additional delays may occur even after an initial estimated timeline has been provided, and updated information may not always be available from the manufacturer or supplier in advance.

A delay does not mean that the order has been canceled. Your pre-order will remain active, and fulfillment will begin once the inventory has arrived at EVE PINK and warehouse receiving and inspection have been completed.

ORDER FULFILLMENT

Once inventory arrives at EVE PINK, our warehouse team begins:

• Receiving, counting, and organizing the shipment
• Inspecting products for accuracy and visible damage
• Preparing inventory for individual customer orders
• Processing orders in order-number sequence, with earlier pre-orders processed first
• Packing and verifying each order before shipment

For high-volume releases or large merchandise shipments, fulfillment may require additional processing time.

Once your order ships, you will receive a shipping confirmation email with tracking information.

PRE-ORDER + IN-STOCK ITEMS

If your order contains both pre-order and in-stock items, the entire order will be held until all items are available and ready for fulfillment.

If you need an in-stock item sooner, please place a separate order.

PRE-ORDER CANCELLATION

ALL PRE-ORDER SALES ARE FINAL.

By placing a pre-order, you acknowledge and accept that release dates, manufacturer and supplier schedules, inventory arrival dates, and fulfillment timelines are estimates and may change.

Pre-orders cannot be canceled or refunded due to release delays, manufacturer or supplier delays, shipment delays, inventory arriving later than originally estimated, changes to estimated timelines, or fulfillment processing times.

Please place your pre-order only if you are comfortable with the possibility of delays.

UNBOXING VIDEO REQUIRED

An unboxing video is required when submitting a claim for damaged, defective, incorrect, or missing merchandise or inclusions.

Please record one clear, continuous, unedited video starting before the shipping package is opened and continuing through the complete unboxing. The video must clearly show the shipping package and label, product, all contents, and the reported issue.

SUBMIT WITHIN 7 DAYS

Claims must be submitted within 7 days of confirmed delivery.

Please contact customerservice@shopevepink.com with your order number, a description of the issue, the required unboxing video, and supporting photos.

Please retain all original packaging, shipping materials, labels, products, and contents until your claim has been reviewed.

CLAIM REVIEW

Claims without sufficient documentation, including the required unboxing video when applicable, may not be eligible for review or resolution.

Providing an unboxing video does not automatically guarantee a replacement, exchange, refund, or other resolution.

Claims involving significant damage, manufacturing defects, missing contents, or incorrect items will be reviewed according to EVE PINK's applicable policies and the circumstances of the claim.

PRODUCT & PACKAGING CONDITION

Minor dents, corner wear, scratches, surface marks, creases, slight bends, printing imperfections, discoloration, or similar cosmetic imperfections may occur during manufacturing, packaging, transportation, or handling.

Outboxes, outer sleeves, and similar exterior packaging are designed primarily to protect the product and contents inside. Cosmetic damage to exterior packaging, including dents, corner wear, creases, scratches, or other surface damage that may occur during manufacturing, packaging, transportation, or handling is generally not considered a product defect eligible for exchange or replacement, provided the product and contents inside remain unaffected.

Printed materials and collectible inclusions, including photocards, may also have minor manufacturing imperfections.

Minor cosmetic imperfections that do not materially affect the contents, functionality, or overall condition of the product are generally not considered defects eligible for exchange or replacement.

PICKUP PROCESSING TIME

Please allow 2–3 business days for your in-store pickup order to be processed and prepared at your selected EVE PINK location.

Orders placed on weekends or holidays may begin processing the following business day. Processing times are estimates and may vary during high-volume releases, holidays, special events, or other peak periods.

WAIT FOR YOUR READY FOR PICKUP EMAIL

Once your order is ready, you will receive a Ready for Pickup email confirming that your order is available at your selected location.

Please wait until you receive this email before visiting the store. An order confirmation does not mean that your order is ready for pickup.

STORE HOURS

BELLAIRE
Mon–Thu · 11 AM–7 PM
Fri–Sun · 11 AM–8 PM

KATY
Sun–Fri · 11 AM–8 PM
Sat · 11 AM–9 PM

Store hours may vary on holidays, special event days, or due to temporary schedule changes.

WHEN PICKING UP

Please bring a valid photo ID or be prepared to verify your order information, such as your order number, name on the order, or billing address.

We recommend picking up your order within 2 weeks of receiving your Ready for Pickup email due to limited storage space.

PRE-ORDER + IN-STOCK ITEMS

If your order includes both pre-order and in-stock items, we'll hold the entire order until all items are available and ready for pickup at your selected location.

If you need an in-stock item sooner, please place a separate order.